Help & support
Questions, a mistake in a cartoon, or deleting your account — start here.
✉️ Contact us
Email: support@yiwenyike.com
We reply within one working day. You can also write to us on the web under Account (top right) → My feedback / support.
⚑ Report AI content
On any video page, tap “Report” and choose a reason (a mistake, not suitable for a young child, copyright or privacy…). We review every report and take content down when needed.
🗑 Delete your account
In the app under Me, or on the web under Account (top right) → Account & settings, or delete it here.
Frequently asked questions
What age is it for?
It is designed around 5–8 year olds who can say a question out loud. Younger children can use it with a parent; older ones enjoy it too.
How long does a cartoon take?
Usually somewhere between a few minutes and about ten. Your child can play while waiting and hears a chime when it is ready.
Can it get things wrong?
Every cartoon is fact-checked before it is made, and anything unsuitable for a young child is not made at all. If you spot a mistake, report it from the video page and we will look at it.
What happens to my child's information?
Recordings are turned into text and deleted right away. We never ask for anything that identifies your child, such as a name, photo or school. Cartoons stay in your account and you can delete them at any time.
Does it cost anything?
Early access is free and invite only. We will tell you well in advance before anything costs money, and nothing renews automatically.
Is it in English?
The iPhone and Android apps are in English and Chinese; the web version is in Chinese only. The cartoons themselves are narrated in Chinese for now.
Will my child spend too long on it?
You decide how long each cartoon is and how many can be made each day. Cartoons are about 2 minutes by default and nothing plays automatically afterwards.
How do I delete my account?
In the app under Me → Delete account, or on the account deletion page.